Last updated: July 2026 · stayatlailakashmir.com
Laila Kashmiri Stay ("we", "us", "our") operates the website stayatlailakashmir.com and the paying guest house located in Dalgate, Srinagar, Jammu & Kashmir. This Privacy Policy describes how we collect, use, disclose, store and protect your personal information when you visit our website, contact us, make an enquiry, or book a stay or tour package with us — whether directly or through our travel partner, Voyara Trails. By using our website or services, you consent to the practices described in this Policy.
We collect information in the following categories, depending on how you interact with us:
We collect the above information when you: fill an enquiry or booking form on our website; sign in using Google; message us via WhatsApp, phone, or email after clicking a link on our site; check in at the property in person; or interact with our Instagram / Facebook pages that link back to this website.
| Purpose | What we use |
|---|---|
| Confirming & managing your booking or enquiry | Name, phone, email, dates, guest count |
| Communicating with you (WhatsApp, call, email) | Phone number, email |
| Verifying identity at check-in (legal requirement) | Government ID, collected offline |
| Operating the referral program | Account ID, referral code, referral count |
| Improving our website and services | Usage/analytics data (aggregated, non-identifying) |
| Responding to reviews or feedback you submit | Name and message you provide |
We process your personal data on the basis of: (a) your consent, given when you submit a form, sign in, or message us; (b) the necessity of processing to perform a booking/contract with you; and (c) legal obligations applicable to guest houses operating in Jammu & Kashmir, India, including identity verification at check-in. We process personal data in line with the Digital Personal Data Protection Act, 2023 (India) and applicable rules made thereunder.
Enquiry, booking, and account data submitted through our website is stored using Google Firebase (Firestore Database and Firebase Authentication), a cloud infrastructure provider with industry-standard security practices, including encryption in transit. Access to booking data on our end is restricted to authorised administrators of Laila Kashmiri Stay only, protected by authentication and access-control rules. While we take reasonable technical and organisational measures to protect your data, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
We do not sell, rent, or trade your personal information. We may share limited information only in the following circumstances:
We do not permit any third party to use your personal data for their own independent marketing purposes.
Our website uses your browser's local storage (not third-party tracking cookies) to remember items you were browsing (such as rooms or packages) and to support the referral link feature (storing a temporary referral code). This information stays on your own device and is not transmitted to us unless you actively submit a form or sign in. You may clear this data at any time by clearing your browser's site data.
We retain enquiry and booking data for as long as reasonably necessary to fulfil the purpose it was collected for, respond to any related queries or disputes, and comply with applicable legal/regulatory retention requirements (including guest-record retention rules applicable to accommodations in Jammu & Kashmir). Account data linked to Google Sign-In is retained until you request deletion or your account is inactive for an extended period.
Subject to applicable law, you have the right to:
To exercise any of these rights, contact us using the details in Section 14. We will respond within a reasonable timeframe, generally within 15–30 days.
Our website and booking services are intended for use by adults capable of entering a legal booking arrangement. We do not knowingly collect personal data from children under 18 independently of a parent or guardian completing a booking on their behalf.
If you use our referral feature, we store your unique referral code, the number of successful referrals attributed to you, and (where applicable) which account referred you. This data is used solely to operate the referral program and is not shared externally.
If you are accessing our website from outside India, please note that your information will be transferred to and processed in India (and on Google Firebase's global infrastructure), where data protection laws may differ from those in your home country. By using our website, you consent to this transfer.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes are posted constitutes your acceptance of the revised Policy.
For any questions, requests, or complaints regarding this Privacy Policy or how your data is handled, please contact:
Laila Kashmiri Stay — Complete Details